Frequently Asked Questions

Mini Flower is a leading company specializing in outdoor water purification and emergency drinking water solutions. Our mission is to deliver safe, efficient, and convenient water filtration products for outdoor enthusiasts, travelers, and emergency responders. Our range includes electric filtered water bottles, water bags, filter mugs, life straws, and reverse osmosis water purifiers, designed to provide clean and safe drinking water in any environment.

At our core, we are driven by continuous technological innovation and a commitment to environmental responsibility. Our mission is to deliver safe, convenient, and eco-friendly filtration systems and water purification products to people worldwide. We are deeply concerned about the potential health risks posed by microplastics and have made it our priority to develop products that effectively remove microplastic components from water.By addressing these concerns, we aim to minimize their impact on human health. Through sustainable practices and innovation, we offer not only clean water solutions for outdoor adventures and emergency situations but also a purer, safer drinking water experience for every user.

Mini Flower offers a diverse range of water filtration products to meet various outdoor and emergency needs, including:
- Outdoor Water Bottle: Provides fast filtration using an electric pump, perfect for camping, traveling, or home use.
- Hydration Pouch: A lightweight design ideal for long-distance hikes or group use, ensuring clean water on the go.
- Water Cup: Compact and portable, this mug effectively removes impurities from water, making it great for daily carry or outdoor activities.
- Filter Straw: A portable straw that allows you to drink directly from natural water sources, ideal for emergencies.
- Osmosis Water Purifier: Advanced filtration technology to eliminate bacteria, viruses, and harmful substances, suitable for long-term use in challenging water conditions.

Mini Flower products are versatile and suitable for a wide range of scenarios, including:
- Outdoor Adventures: Activities like hiking, camping, mountaineering, and fishing.
- Travel: Perfect for wild camping, backpacking, and other travel experiences.
- Emergency Situations: Provides clean water during natural disasters, rescue missions, or other emergencies.
- Everyday Use: Convenient options for daily travel, fitness routines, or general hydration needs.

Our customer service team is here to assist you. You can reach us through:
- Email: sales01.Mini Flower@gmail.com
- Phone: +86 180 588 76321
- Online Support: Visit our website and click the "Online Customer Service" button in the bottom-right corner to chat with our team.
We are available during working hours and will do our best to address your concerns promptly.

Using the Mini Flower portable electric water filter is simple and convenient:
(1) Pour water from a natural source (e.g., river, lake, or rainwater) into the filtered water bottle.
(2) Press the electric pump button to start the filtration process.
(3) Wait a few seconds as the water is filtered and purified.
(4) Your clean, filtered water is now ready to drink!
Important Tips:
The filtration system is designed for outdoor water sources with flowing water.
For water with visible sediment or high turbidity, it’s best to pre-treat it with a flocculant or disinfection tablets before filtration to achieve optimal results.
Each product includes a detailed instruction manual. Additionally, video tutorials and step-by-step guides are available on our website to ensure you get the most out of your Mini Flower water filter.

Proper cleaning and maintenance are essential to ensure the long-term effectiveness of your Mini Flower products. Here are some general guidelines:
- Electric Filtered Water Jug: Rinse the jug thoroughly inside and out after each use to prevent limescale and contaminants. Regularly check that the electric pump is functioning correctly.
- Filtered Water Bag or Cup: Clean it after every use and keep the filter cartridge clean. Replace the cartridge every three months for optimal performance.
- Life Straw: Rinse thoroughly after use. It can be disassembled for cleaning, and we recommend periodically checking its filtration efficiency.
- Osmosis Water Purifier: Replace the filter cartridge regularly, based on the water source quality and usage.
For more details, refer to the cleaning and maintenance guide provided with your product or visit our website.

Each product comes with a detailed instruction manual in print. Additionally, electronic versions of the manuals are available for download on our website. If you have questions or need further assistance, please don’t hesitate to contact our customer support team.

Mini Flower water purification products utilize advanced filtration technology to remove a wide range of pollutants, including:
- Bacteria (e.g., E. coli, Salmonella): 99.9999% removal rate.
- Viruses (e.g., Norovirus): 99.99% removal rate.
- Harmful Chemicals (e.g., chlorine, heavy metals, pesticide residues): 99.9% removal rate.
- Impurities (e.g., sediment, suspended solids): 99.9% removal rate.
Specific filtration capabilities may vary depending on the product model. Please consult the technical specifications on the product page for details.

To select the best product for your needs, consider these factors:
- Activity Type: For extended outdoor activities like camping or hiking, a larger capacity filtered water bag or electric filtered water bottle is ideal. For lighter activities, a life straw or filtered water cup may be more suitable.
- Water Source: For unclean natural water sources, look for a reverse osmosis water purifier or an electric filtered water bottle with robust filtration capabilities.
- Convenience: If portability and quick filtration are priorities, life straws, and filtered water cups are excellent options.
For personalized recommendations, contact our customer service team.

Yes, Mini Flower products are available for international shipping. Shipping costs and delivery times depend on your location and order details. You can view these during the checkout process or contact customer service for more information.

All Mini Flower products come with a one-year warranty. If any quality issues arise during normal use, you can contact our customer support team for a refund or exchange. For complete details, please refer to our Returns & Refunds page.